Showing posts with label Website Marketing. Show all posts
Showing posts with label Website Marketing. Show all posts

Wednesday, June 5, 2013

If Managing Your Online Branding Hurts, SYNQY Could Ease the Pain


SYNQY -- a new start up near San Francisco -- is introducing an innovation designed to help organizations standardize and update the information that current and prospective customers see online.

Chairman and CEO Michael Weissman says SYNQY applies Meta embed code to a subscriber’s “brand assets”—logos, photos, messaging, video, registration forms, donation pages, white papers, slide presentations, articles, brochures, and so on. Thereafter, when an online user clicks on any coded asset, the right intended information pops up.

How It Works
To demonstrate, Weissman points to an Internet user who’s browsing an online fashion magazine that features a red dress sold by a major online retailer. Typically, when the user clicks on such a photo, she’s yanked off the magazine's website and plunked onto a seller's website. Too often, she has trouble getting back to the online magazine again. With SNYQY, wherever she sees the red dress online—either at the magazine’s site or anywhere else—her click pops up consistent information without jumping to a new site.

That’s the buyer’s (and the magazine’s) advantage. But Weissman says the marketer’s advantage is greater. As the CMO responsible for selling that red dress, SYNQY code automatically ensures that the buying experience is going to be the same for every buyer, every time.

Right for You?
Whether SYNQY is right for a given organization depends on how often people search for or buy that organization’s product(s) online. Weissman explains: “A printing company that depends on direct sales, but very little inbound marketing, is less likely to be a SYNQY customer. But an integrated communications firm that does content marketing and creates news stories to drive sales would be an excellent candidate. Large fundraising organizations with networks of partners or advocates would find SYNQY an option in managing their brand assets, as would a franchise company, political campaign, automobile dealership, or any organization with chapters.”

A New Process
Weissman differentiates SYNQY from so-called brand asset management entities that simply store digital materials for distribution. That process depends on human effort, he says—a sales person, chapter or branch manager, dealer, franchise owner, and so on.  By contrast, SYNQY manages and distributes brand assets without human involvement, thereby saving money. “So often, marketers are involved in non-bonus activities like updating content and keeping channels current. But there's no return for these labor-intensive activities. SYNQY can take over that job."

Build It Yourself?
The concept is easy, but building a competing technology would be very difficult and expensive, Weissman adds. “That's why it hasn't been done before. It would take millions of dollars to replicate what SYNQY does and millions more to keep it updated, but using SNYQY software is easy and inexpensive.”

How Much?
SNYQY costs $100 per user per month, which includes one SYNQY embed code. Additional SYNQY embeds cost $100 apiece per year.

Weissman, who has 25 years of high-tech marketing experience, suggests the price is a bargain for marketers who must spend thousands of dollars—or more—updating widespread, disparate Internet content. “Simply turning a static asset into a SYNQY is a 10 to 15 second effort, from start to finish. So, to take a catalog of 10 brand assets and turn them into trackable, manageable code would take less than five minutes and cost $1,000 — very little for most companies.”

What about retrofitting all the brand assets currently floating on the Internet?
“Many of our customers are starting with new assets,” Weissman says. “Eventually, we expect they will retrofit. The other approach is to put an entire product catalog inside a single SYNQY. This gives the best of both worlds.”

Free 30-day trials are available at SYNQY.com. Click below for a short video.


Saturday, June 23, 2012

Will Facebook Go the Way of Yesterday's Yahoo? This Expert Says “For Sure.”


Facebook will lose dominance as a major Web company in less than a decade, Eric Jackson, founder of Ironfire Capital said in a June 4 video interview broadcast on CNBC's Squawk on the Street.

"In five to eight years they are going to disappear in the way that Yahoo has disappeared," Jackson said. "Yahoo is still making money, it's still profitable, still has 13,000 employees working for it, but it's 10 percent of the value that it was at the height of 2000. For all intents and purposes, it's disappeared."

Jackson assumes that Facebook will not be able to evolve any better.

“When you look at Web companies … there have been three generations of Web companies over the last 15 years: Web portals, social Web, and, currently, companies that are purely focused on Mobile (phones or tablets)…. No matter how successful you are in one generation, you don’t seem to be able to translate that into success in the second generation, no matter how much money you have in the bank or how many smart PhDs you have working for you."

Jackson forecasts Mobile as Facebook's Achilles heel. "I think Facebook will have the same sort of challenge moving into Mobile … The world is moving faster. It’s getting more competitive, not less, and those who were dominant in their prior generation are really going to have a hard time moving into this newer generation."

Google, too, will struggle, Jackson predicts. "Specifically, with Google, in five to ten years, the world of typing into a blue box on your desktop PC to get search terms? That’s going away. In the world of mobile, search is far less profitable for Google."


How can a company with 900 million subscribers disappear? It won't. "I think Facebook is NOT going bankrupt … but something new is coming along that we haven’t seen yet probably… People will be fascinated by it and attracted to it …[As for Facebook] what makes you successful in generation one, doesn’t make you successful in generation two. [In the world of mobile], Facebook is still a big fat website.”

-- Scrubbed by Marketing Brillo
Source: Cadie Thompson, Technology Editor, CNBC.com

Friday, November 11, 2011

Smart Marketers Are Always *Thinking.* Get This. It's Brilliant.

Entrepreneur and corporate strategist Colin Jensen has a great post up on Quora. Jensen says, "No matter what kind of business you're starting, you need more than one source of revenue, and hopefully at least one your competition won't have thought of."

That reminded me of a GoogleOffer that showed up in my mailbox just this morning. Fairfield Inn & Suites (Marriott property) has a hotel near Dulles Airport. Anybody who lives in the Washington, D.C. area has utterly NO reason to go to the Dulles area, except to fly or pick up fliers. But wait! Maybe there's something out there in Dulles land after all ...

Fairfield was making an amazing offer -- 14 days of parking and free every-half-hour shuttle service to and the airport for only $20! Fairfield says that's a $140 value and I believe it. Moreover, Fairfield is offering staff help to haul luggage in and out of the shuttle bus. (No, I don't work for them and, yes, I never knew they existed until this a.m.). Wow.

In fact, this offer was SO wow that I went to the Fairfield website just to see if they would let me use the service other times. Yes, we can! But, for Fairfield, the real benefit is that their hotel is now on my radar. I found out they have inexpensive weekend packages and I can also consider staying there overnight before an early flight.

The discounted offer won't make any money of course, but it won't cost Fairfield any money, either. In short, this is some of the best hotel advertising I've seen in years. I'm sure many other curious local gawkers hopped to their website this morning, too .. where we found all manner of other offers besides "fly and park" also featured. This is very smart marketing, right Colin?

-- scrubbed by MarketingBrillo

Friday, May 27, 2011

If “Nobody Goes to Websites,” What Else Is "Nobody" Doing?

Everybody knows that direct mail is dead. Print also is dead. Email might be dead (at the very least it’s terminal). Now some are saying that websites, too, are approaching the Big By and By. Where are we going with all this?

Kathy Hanbury’s great blog post “The Future of Content Marketing: 4 Tips to Help You Prepare.” really grabbed me -- especially the point made by her 17-year old daughter, who reportedly claimed that “Nobody goes to websites.”

Kathy thinks the statement may be premature and I suppose it is in 2011. But in the next couple years? I’m not so sure. I mean it, folks! Sometime in 2015 it’s entirely possible that people won’t go to websites. It’s likely that the “internets” will simply be a gathering spot, a sort of digital waterhole.

I probably wouldn’t have reacted so strongly to this teen message if I hadn’t this very morning happened upon Say Media’s “website.” I spent about 20 precious minutes there, running around the site, trying to figure out what the heck I was watching.

Is it entertainment? An advertisement? Promotion? A celebration of color and video and art? If this is a website, it sure doesn’t act like one. Now consider that Say Media is doing this in 2011.

So, yes, I think Kathy’s daughter is right. Nobody goes to “websites.” But “nobody” does go to Facebook, the mommy blogs, Polyvore and sneakpeeq.

We’re in the thick(et) of the new “non-website” Internet and I need to get with it.

TrendCentral seems like a great place for the uninitiated (me) to start. This appears to be the motherlode of websites I never heard of … which drags me to my (growing) list of other non-website eventualities that marketers should be contemplating:

1. Nobody shops in stores. [Note: A U.K. retailer is now offering 90-minute order delivery.]

2. Nobody goes out to vote.

3. Nobody goes to the movies. [Netflix video streaming is up 45% over last year.]

4. Nobody drives to work.

5. Nobody phones the police.

6. Nobody goes to school. [75% of college presidents say online learning is the best way to solve budget problems.]

7. Nobody “reads” information. [Those watching more online video is up 83% this year.]

If these “nobodies” reflect the future, then most of tomorrow's marketing activities will also be “on screen” and most will be extravagantly visual. Like Say Media ...

-- scrubbed by Marketing Brillo

Friday, May 6, 2011

How Forms and First Impressions Affect Conversion Rates on Your Website

The May 6 HubSpot Webinar, The Science of Lead Generation, featured Dan Zarrella. The part of the presentation that focused on Form Fields and Conversion rates produced the following info of interest to marketers.

• Ask for information that makes sense. For example, if you ask for a home address when registering for a webinar, people wonder “why?” Zarrella says the reluctance is less about privacy invasion than it is about a fear that sales people will hassle you later. Zarrella looked at conversation rates as related to the number of form fields required. “Yes, there is a very slight decline when the number of fields go up, generally, so I looked at how the number of text fields affected conversion. As the number of text fields goes up, you don’t see significant decline until you reach 15 text fields and up. But when I looked at the number of “select boxes,” as the number of those increased, conversation rate did show a sharp decline.”

Other findings included:
• “When you’re trying to decide about removing form fields, you need to be worried about the more complicated fields.”

• Asking for people’s age is a big no-no.

• When you ask for an address, conversion rate is lower, but ZIP information doesn’t significantly hurt conversion.

• Aversion to giving address, phone, and other information is less about privacy than it is about an aversion to being hassled by random cold calls.

• When you use the word “submit” as a button text, you get a much lower conversion rate than with alternate text choices. “The word ‘submit’ has a negative association for most B2B consumers. When I tested five other kinds of text on buttons instead, the most popular button text choices, in descending order of conversion, were ‘click here,’ ‘go,’ ‘submit,’ ‘download,’ and ‘register.’”

Also of interest were Dan’s general pointers on how visitors tend to evaluate a website.

Design skill and professionalism are super important to the impression your website leaves with visitors, so give it your best.

• People who are interested in you after a website viewing, will also research you. They won’t just Google you, either. They will search third-party results for complaints or bad comments about you. Research yourself to see what might pop up.

• One of the ways people decide if your website is genuine is by looking for specificity. The more specific you can be about your business, the more people will trust you.

Hats off to Dan Zarrella and HubSpot for its great series of free Webinars.

-- scrubbed by Marketing Brillo

Friday, November 19, 2010

I Like Everything About This Company’s Website (And for Good Reason)

I ran across a company I didn’t know about this morning and – with utterly no intention of being impressed – I was struck by the innovation and fresh face The Karcher Group in Canton/Akron/Cleveland has put on their website (thanks to Josh Gordon for introducing me).

So what do we have here and what do we NOT have here?

• Don’t have: An annoying intro page that “sits there” for 10 seconds, while inviting the visitor to “skip the introduction.”
• Do have: A crackerjack landing page – entertaining, engaging, humorous, fresh, wry and lively. This page sets the pace and the rest lives up to the challenge.

• Don’t have: Small serious type and a “corporate” look.
• Do have: Big, grabby type. ( If I didn’t know better, I’d think you know a lot about direct marketing.)

• Don’t have: Any sense that somebody is trying to sell me something
• Do have: Straightforward, honest, no-guess, no-fool-you navigability.

• Don’t have: A video of the president speaking.
• Do have: Meet the Group, featuring photos of everybody who works at TKG (big photos.. yea!)

• Don’t have. An endless series of portfolio graphics with no context.
• Do have: A portfolio and client list, that is easy to view at either a glance or in-depth (visitor’s choice).

• Don’t have. A list of links to “news” releases.
• Do have. The ingenious Web News tab, where I learned about MO-vember (aka “No Shave November.”) The write-up invited me to check out TKG’s Facebook page for “some hair-raising photos!” I did and was entertained all over again. These folks also know how to set up a Facebook page that brings together a community of fun people who love what they do and are happy to invite fans.

I like it!

-- scrubbed by Marketing Brillo

Friday, July 24, 2009

Information Websites Are the Next Move in Social Media

I spent the last two days at the DMAW/AFPDC Bridge Conference (well-attended, especially by the nonprofit, fundraising crowd). I was struck by two similar, but different, approaches that exemplify the trend to what I’m calling “Information Websites” – one for the (collegial) masses, one for the elite.

The first example is ThePort. Introduced in partnership with Convio, Inc., in early 2008, ThePort Social Media Suite lets nonprofit and professional associations build their own branded social media communities. With declining membership in associations and shrinking charitable contributions, the portal cleaves groups and builds allegiance by creating an Internet space for members-only participants to link-up, communicate, share information, blog, post photos, add friends, send and receive private messages, send messages to everyone, rate posted information, create events, etc.

The second example, which won’t be rolled out for another month or so, is an expansive (and, presumably, expensive) site under development by marketing and ad agency Foster-Redmond. The client -- a pharmaceutical company with an obesity drug and $3 billion in annual sales -- has underwritten the development of the portal to bring together top thought-leaders in the medical practice areas of obesity, diabetes, gastroenterology, etc. Participation at the site will transcend practice areas and will be by "invitation-only." Content and activities are designed to attract top-tier professionals in the medical field. Development of the portal took about a year and progressed with the guidance of doctors, chief information officers, research directors, and other senior level managers. All site activities must operate within the strict government guidelines that regulate the pharmaceutical industry and content must pass rigorous legal scrutiny. Despite that, Principal Jeff Foster notes that the process is designed to accommodate the vetting of content, queries, and responses within 24 hours. Foster acknowledges that the effort is a “first,” the value of which remains to be tested, but he and Co-Principal Will Redmond believe that such high-level “ports of exchange” represent the true direction of social media. "We know if we can develop a site like this within the highly regulated pharmaceutical industry, we can do the same for any client," Remond says.

-- scrubbed by Marketing Brillo

Wednesday, July 15, 2009

Dear Borrell: No, I will not register at your site.

Dear Borrell:

You just did some research and you asked me if I wanted to see it. You offered me a "free download of the individual social network ad spending projections for 118 sites." Sure, I thought, sounds good. I expected to leave you with my name, email address, and even my phone number in return.

But that wasn't enough. In exchange for the juice, you wanted me to "register" at your site. No way.

I'm not your "customer" and I'm not a "user." I just dropped by to pick up what you said I could have for free. I'm happy to leave you the basics because I understand your need to market to me again in the future. That's a fair trade -- your knowledge for my contact info. But I'm not going to "register" at your site.

Look, it's nothing personal. Well, actually, it's very personal. Do you have any idea how many Internet sites I'm registered on? Wait ... I'm doing a count ... 101 (and that was a roadrunner, finger-down-the-page count; I know there’s probably another 50).

So, why can't you be one of them? Because I'm not buying anything from you, Borrell. I don't need to access your website regularly and we're not friends or colleagues, darn it! Yes, it benefits you when I register, but it means I have to both generate and remember another password. (That process always make me feel a little queasy anyway. You understand; it's one more password "out there.")

So bye, bye Borrell. I probably won't see you later. I’ll miss blogging about your report. I was going to, you know.

-- scrubbed by Marketing Brillo

Friday, May 29, 2009

Snippits from Search Engine Strategies 2009

From the Search Engine Strategies 2009 Conference, SearchEngineWatch.com featured these video interviews worth snipping.

Greg Jarboe of SEO-PR interviewed:

Mikkel deMib Svendsen, Creative Director, deMib.com
• Get a GOOD, professional photo to post on Twitter.

Rand Fishkin, CEO, SEOMoz
• Yes, search engine optimization does have a future.
• In search social elements – direct methods of finding information like Yelp, Kayak, Facebook, Twitter – will be coming on strong.
• Expect a significant shake-up in the composition of search marketing firms (consolidation, acquisition, new people venturing forward).
• Some signals suggest that links are no longer the pac-Mac chunk of the pie chart of the algorithm or that social search is sharing space with classic SEO.

David Naylor, CEO, Bronco Internet
• Reputation management is a big thing and Twitter is big, so you need to keep ahead of it for yourself and for clients.
• Most people who have twitter also have and blogs. If they have issues with you, try to stop them on Twitter before they get to the blog side.
• Identify the negative things quickly. Take over the reputation management side of things FIRST, because it will control the negativity getting in there.
• Microsoft is the little guy, with Google as the monster; in fairness, Microsoft communicates better with consultants, and they are both business-to-business and business to consumer.

Guy Kawasaki
• Twitter is a great marketing tool for great content.
• The most objective measure is how much you’re retweeted.

Jeffrey K. Rohrs, Vice President, Marketing, ExactTarget
• The Twiteratti (those operate at the high end of content) will benefit greatly from Twitter.
• Nothing is immune to the rules of the web, and the web increasingly gives control to the consumers.
• I agree with Kawasaki: UNfollow me if you don’t like what I’m doing and saying.
• In the excitement of new medium, we need to keep our eye on good marketing practices.
Twangst is the angst created when you are away from your iphone or computer and can’t twitter, or when you fear you aren’t tweeting enough.

John Mulligan of SEO-PR interviewed:

Aaron Lazansky-Oliva of Sohnup Industries
• In the next two years the mobile platform will be quite useful for marketing.
• Twitter is a great news aggregator.
• We’ll see great increase in connectivity and marketing ability through browsers on the mobile platform.
• In mobile it won’t be about a lot of content, but toward social media optimization.
• Educate the clientele as to what goods and services can get the word out through globalization and aggregation between different populations and cultures.
• Gain the valuable insights that let me, my company, my colleagues use social media platforms and tools to get the information out there.
• Speaking of hash tags, it’s all relevant that we aren’t putting out garbage.
Bubbleguru @bubbletweet – tips and tactics for mobile marketing.
• blog@sohnUP.com

Eric Qualman, Global Vice President of Online Marketing for EF Education
• Where is the search world going? Google’s main competitors are Twitter and Facebook.
• Searching for the term “baby carriage” on Google would take about 15-20 hours; but in the future (future is now) with the Beacon tool http://en.wikipedia.org/wiki/Facebook_Beacon I can search for baby carriages on Facebook and see that 30 of my friends have purchased a baby seat in the last year – and of those 30, 20 have purchased the same baby seat. And, I care more about what my friends think than what Google thinks.
• The best product will win because your friends will have the answer.
• With Twitter, Comcast and Jet Blue are answering frustration tweets within an hour.
• Some people speculate that Google might buy Twitter.
• I crowd sourced to find out which app was the biggest mover in social media, using Twitter and Facebook for voting.. Facebook was the overall winner; YouTube was second.

Byron Gordon of SEO-PR interviewed:

Hollis Thomases, CEO of WebAdvantage.net
• Twitter is great way to communicate with potential and current buyers.
• If you represent the brand, you need to LISTEN.
• Whole Foods has been very informative; they have a reputation for doing good and for customer support and quality – perceptions they are reinforcing with Twitter.
• Be cautious: Twitter handles can be hijacked.
• Key twitter tools include url short names tools that give you deep metrics when used.

Brian Cray of Nearby Tweets
• Nearby Tweets is a new product designed to overcome the chaotic mess that is public Twitter, and which can reduce to a stream of nearby Twitterites.

Michael Evans of The Talent Magazine.
• People are staying home for a “staycation,” and Twitter is a big part of that
• Guy Kawasaki explains how to use Twitter as a business tool.
• Talent has a Twitter account, but is using it lightly for now.
SEO is a big thing at our company, including landing pages and how to optimize.
• It’s difficult for clients to decide which SEO consultancy is the best.

Rebecca Lieb, eConsultancy, interviewed:

Michel Leconte, SEO Samba
• Syndication is huge in terms of getting the brand out there.
RSS is good for slicing and dicing content.
• How much should you feed? Full post? Half post? You need a strategy for each blog you are posting; some should be full-feed, some not.
• Work to get technologies like Tweetfeed http://tweetfeed.com/in place.
• Make sure you use a service that gets you some analytics and measurements.
• Get in synch with the news cycle and engage in the discourse.

-- Scrubbed by Marketing Brillo

Monday, May 25, 2009

Three Steps In Learning Brought To Us By the Digital Natives

John Palfrey, co-author with Urs Gasser of Born Digital, was on Book TV this morning. Palfrey had many fascinating observations about how “digital natives” — kids who were born into a digital world — differ from both “digital immigrants” who've had to find their way through it, and “digital settlers,” the pioneers who created the digital landscape.

He noted, for instance, that of the many hundreds of students he's observed working at the Harvard Law School library, he has never seen -- not even once -- a student with a book in hand; plenty of computers, yes -- but no books. In a library!

To paraphrase a common concern among parents and educators: How much can the information tsunami contribute to real learning? Palfrey made the first cogent argument I’d heard that digital can be better.

For example, with regard to “getting the day’s news,” Palfrey noted that the non-digital generation followed a process that began with morning coffee and the newspaper, followed that evening by some time spent with Walter Cronkite. In the digital world, news gatherers who choose to do so can have a much richer experience. “They can begin with grazing for information, which includes scanning headlines online, watching the quick newsfeeds on the bottom of the TV screen, and so on.” Some stop there, he noted—and that’s where the concern about “shallow” comes in. But for others, the learning process launches with grazing, and intensifies with what Palfrey calls the “deep dive,” clicking on links in the headlines. From the deep dive, the most energetic then engage in the participatory and creative “feedback” phase, which involves commenting on articles they’ve read, writing in their own blog, and so on.

Palfrey’s right: If you go through these three steps, digital learning is an amazing, mind-expanding, enriching experience. Marketing Brillo loves John Palfrey.

Monday, March 30, 2009

Information Is the New Marketing: Better Do It Right

Information is the new advertising/marketing tool. If you're an "expert," you should be sharing what you know -- and that goes for organizations and people alike. As an editor with many years experience, I can promise you that 85 percent of the writing I see (including press releases and web content) could be improved dramatically. Ninety-five percent has punctuation and grammatical glitches that make the content confusing. Thirty percent of the articles coming across my desk expose fuzzy thinking and do the writer more harm than good. Twenty percent read so poorly that they're downright embarrassing. Meanwhile the sludge on the Internet spreads. Before you submit your next article -- or if you want to get publicity for what you know -- find a good editor. I don't mean a copy editor, either—these folks are great at cleaning up, but most "experts" need an editor who can figure out what they're trying to say and make it sparkle.

Monday, March 23, 2009

Linear Landing Pages Recommended

Last week I checked into Marketing Experiments’ webinar on Landing Page Optimization. Here are a few takeaways:
1. Make sure your landing page flows in linear “story form” that customers can follow [avoid stream-of-consciousness layout].
2. Quickly answer: Where am I at? What can I do here? Why should I do it?
3. Keep the primary value you’re offering upfront and clear, clear, clear, clear.
4. A landing page is a conversation between you and the customer, so keep it vertical. In other words, don’t jump around on the page. Therefore, never put part of a linear conversation in a sidebar.
5. Animated graphics aren’t necessarily good [agreed; personally, I'm not fond of flash, except for graphic/video sites].
6. Primary principle: When they land, initiate a dialogue.

Thursday, March 19, 2009

Swathing the Self in Color and Contact Choices

Ethan Boldt, editor-in-chief of Inside Direct Mail, says he looks at about 1,000 pieces of direct mail every month. His publication addresses what's happening in direct mail, and it's probably the best single resource for those of us who market by postal. Ethan reported recently that, over the past six months, he’s noticed a slow growth in two areas of direct mail. First, he’s seeing more self-mailers. Cost considerations have driven some nonprofits to adopt these truncated messages, too, and most mailers make up the deficit with more color and more ways to respond. Ethan also points to increased personalization in everything from #10 packages to postcards, to oversize, in-line efforts. Conclusion: we're mailing less often, but more carefully.

Thursday, February 26, 2009

Website Test Finds Too Much Copy

In an interview with James Murray of Interwoven, the February 26 edition of The Wise Marketer suggests that e-Retailers should be testing the format, layout, and content of web pages – and not just a little, but in “vast numbers of combinations.” Since eTailers have only nine seconds to make their point, the idea is to make sure website visitors immediately perceive that the retailer has exactly what they are looking for, at the right price, and in the form of a very secure transaction. Murray recommends multi-variable testing of a website, with the web page changing in real time, depending on information the individual imparts as they browse along. UK’s favorite retailer John Lewis was cited as a case in point. Their website featured a test of some 86 content options, leading to over 30,000 combinations. Results proved that removing some of the existing text that was meant to “add value,” actually boosted sales by £2.7 million in a 12 month period.