Monday, May 25, 2015
Do Millennials Read?
Thursday, January 2, 2014
Forbes -- and Marketers -- Still Love Direct Mail. Here's Why.
Forbes isn't telling us anything we don't already know: Especially for B2B sales, when it comes to outbound marketing [aka prospecting] direct mail gets attention better than anything else (lots better).
In Forbes' article, writer Lois Geller talks primarily about the success of print catalogues, but the comments -- many from marketers themselves -- tell the larger story of why direct mail works so well.
"With the mountain of social media and other on-line marketing and advertising ‘noise’, getting something delivered right to you increases the chance it will be seen."
-- Terri L. Maurer
"Consumers appreciate direct mail’s tangibility, flexibility and once-a-day pace."
--Prospects Influential
"The fact that direct mail is rarely used in some segments, makes it effective. We tried a direct mail piece to a tech audience that was nearly 100% online in communication. This was a market segment that was on twitter all day long talking about topics and technology. We decided to measure success just like we did with our online investments – clicks to the website and ultimately form completions and leads for sales. The results from the direct mail piece beat many of our online offers at a similar price point. No, direct mail isn’t dead at all. Smart B2B marketers will use it in a precise and targeted fashion to drive similar results t online."
-- Bryan Semple
"As a direct mail copywriter for over 30 years, I’m glad to see someone touting the non-dying nature of direct mail. Here’s hoping we see renewed life in the beautiful — and highly effective — direct mail packages from the 80′s. Real writing and actual graphic design — what a concept! I love catalogs, but I miss clever headlines on outer envelopes, crisply written four-page letters and highly engaging four-color foldout brochures. It’s a bygone era that businesses ought to rethink and resurrect. I hope they do. I’m ready to write!"
-- Ken Schnieder
See you around the mailbox.
-- scrubbed by MarketingBrillo
Thursday, January 10, 2013
GEICO: How Can They Be SO Good?
How'd they do that?
I'm betting this mailer went out through USPS' "every door direct mail" program. Sometimes derided and often feared by direct mailers, this "every door" effort proved that, in the right hands, simple can still work.
When opened to its full 5.5x9-inch glory, this 2-color (blue and black), lightweight (50# offset?) flyer popped up a wee (2x3.5-inch) perforated "quote card," blown into the flap. On one side, the terse copy suggested that I could save up to $500 in 15 minutes by switching to GEICO; on the other, I found website and phone info.
The pièce de résistance for direct mail lovers? The bottom of the doodad made my response easy by featuring a QR code that, upon scan, promised me a no-obligation rate quote.
I'm already a GEICO customer, so clearly this piece didn't target me. So what? I loved the simplicity and ingenuity of this "quick quote card," which seemed very GEICO-esque in its light, airy, simple, and, somehow, quirky demeanor.
In short, the skill the marketers demonstrated proved GEICO not only does great TV, they know their direct mail.
--scrubbed by MarketingBrillo
Friday, August 3, 2012
How Does A Quick Printer Flourish?
Monday, June 4, 2012
Is the US Postal Service Poised To Become A Direct Marketing Competitor?
Does that sounds like something a direct mail firm might do?
![]() |
| Paul Vogel |
Taking over Vogel's old position is no less than Coca-cola's new growth platforms executive Nagisa Manabe, who, before Coke, was vice president of marketing for Diageo Guinness USA Inc. (think Johnnie Walker, Smirnoff, Guinness). She's definitely qualified for the job but, unlike Vogel who worked his way up the USPS ladder from clerk/carrier, Manabe is and always has been a marketer. In addition to Diageo, her heavy product development and branding experience includes stints at Procter and Gamble, Johnson and Johnson, Unilever, and Campbell Soup.
Does this sound like somebody a direct marketing firm might hire?
Hey, strangled by Congress with a ridiculous requirement to stockpile 75 years of health pension funds for future retirees, I don't blame the USPS for going after every mailing, gopost shipping, and marketing dollar it can find. I wish the USPS a smooth ride in staying afloat.
I'm just wondering though, if maybe, the USPS is seeing the advantage in being much more "direct" [if you know what I mean] .. and, ultimately, what that might mean to commercial mailers.
-- scrubbed by MarketingBrillo
Saturday, June 2, 2012
Copywriting <---- Still Great After All These Years
Her article had produced 46 comments when I checked this morning. That’s pretty good and definitely worth a point-to from Marketing Brillo. Here are some of the tried-and-true copywriting rules that Geller says many fundraisers follow:
Wednesday, November 2, 2011
Two Experts Recommend These Direct Mail Response Boosters
PATRICK FULTZ
Try variations of the envelope teaser:
• hand-written teasers;
• presenting the offer on the envelope;
• a novel approach to presenting the teaser;
• promising a gift inside;
• pointing out special features with handwritten arrows and notes.
Vary the size of windows in a window envelope to:
• show variable text elements on the outside;
• feature a product or sticky item (labels, etc.);
• show a premium or free gift through a window;
• create interest with specially shaped or odd-shaped windows.
Personalize with options like these:
• name and address, of course;
• variable images (in some cases, variable images have generated response rates of 40%);
• 1 to 1 marketing;
• tailored copy, offer, and images for individual relevance;
• handwritten personalization.
Consider a variety of options for the postage space:
• First class v. Standard;
• Indicia incorporating graphics;
• Live stamps;
• Meters with the company logo incorporated into the meter imprint.
Test changes in delivery format, including:
• Postcards (generally, these appear to be generating good returns now);
• Self-Mailers (these require testing, but can boost response and save on postage);
• In-line printed envelopes that offer additional personalization options;
• Three-dimensional mailers to create additional interest.
Test newer technologies:
- pURLS, which can drive response rates up significantly, but need to be tested;
- QR Codes, which are in wider use now, but should be used highlighted only when it makes sense to use them and always highlighted;
- Mail Tracking. For example, it’s now possible to structure and track Standard rate mail to hit a 3 to 5-day window, thus saving on First-Class postage.
- eMail follow-ups that are triggered by the direct mail drop;
- Sound-Light-Video blurs the line between digital and print media and can be very powerful for the right audience.
MICHAEL CAPUZZI
Adopt creative strategies to help shut out the noise of other marketing:
Make It Personal.
1. Personalize the "who," the copy, the message, the offer.
2. Make your direct mail look like it's coming from a friend.
3. Make your direct mail distinctive (for example, try a hand-crafted look).
4. Apply handwritten messages that pop-out and work as eye-magnets and envelope teasers.
5. Use cartoons and comics to generate interest.
6. Use sticky notes, rubber stamps, doodles, and hand-art on letters and envelopes.
Create Envelopes That Get Opened.
7. Window envelopes with handwritten fonts generate interest.
8. Print on both sides of the envelope so all real estate is used.
9. Use "Do Not Fold" messages to pique interest.
10. Test cool stamps or multiple stamps.
Create Postcards That Get Results and Campaigns That Get Attention.
11. pURLS are appropriate, but not all the time. Make sure the web landing page for a pURL is also highly personal!
12. Handwriting is a smart way to get eyeballs to focus on certain parts of an envelope or letter.
13. Photos of the sender on the envelope are worth considering.
14. Be creative with the mailer (for example, try a brown paper bag to deliver the message).
15. Create urgency with envelope teasers and notes that say "Last Chance," "Final Offer," "Act Now," etc.
So What’s Working in the Real World?
16. Addition of a red note on the envelope saying "Your Tickets Enclosed" bumped response from 1.1% to 8.7% response rate.
17. Addition of an item circled in red and addition of two hand writte words (free and Stop boosted response rate from zero to 3.3%.
18. Adding doodles boosted response to 5.9%.
19. The sender sent the same letter, but added handwritten notes "Act Now" and "Call Me," along with underlines and other handwritten marks drove response rate up.
20. A 28% boost in response came when one marketer added a few red handwritten notes, underlines, and doodles to the letter.
Thursday, August 25, 2011
What Keeps Them Awake At Night?
Since I'm editor of the monthly publication of the Direct Marketing Association of Washington and my colleague is putting an ad together for my sort of readers, he asked me:
• What are the things that keep direct mailers awake at night?
• What challenges has the economy posed for the industry?
• Is anything changing in the world of premium fulfillment or personalized acknowledgements?
Here’s what I told my friend.
What keeps them awake at night?
• missed schedules
• bad/poorly performing mailing lists
• low ROI
• missing insertions
• rising paper costs
• losing their jobs
What has the economy done to them?
• made them afraid to mail and afraid to fail
• prompted them to pull back out of fear
• raised concerns that their customers/clients think direct mail no longer performs
• promoted the perception that direct mail is "old fashioned"
• turned competitive arguments vicious ("direct mail is dead," "direct mail hurts the environment," "digital is the new and only way to go," etc.)
What is current behavior in relationship to premiums and personalized CRM?
• notion that one-time premium snatchers don't bring return orders, so finding the sweet spot is paramount.
• personalized acknowledgements never go out of style, but they do cost money; thus, concern that the "niceties" can be dispensed with in response to dollar concerns.
• an increasing shift to social media, which is cheaper and can stand-in for personalized contact.
What would YOU add to this list?
-- scrubbed by MarketingBrillo
Saturday, August 6, 2011
Can Technology Kill Direct Marketing?
Marc was pondering what the rest of us are almost afraid to think about: Technology Overload.
Marc said, "I have been reading and hearing a lot of people talking about how difficult it is becoming to keep up with everything. You've got a million emails in your inbox, about half are SPAM, you've got your Twitter stream to manage, Facebook keeps popping up on your screen, and then there's LinkedIn, and now Google +. How do you think this will affect the direct marketing industry in the months and years to come?"
Well, Marc, as I commented, that's a good question. And, unfortunately, I think the issue goes much deeper than many of us want to acknowledge; in short, can technology, in general, kill direct marketing as we know it.
For starters, I think the bludgeoning of technology is a lot bigger than a crammed email inbox (as if that weren't enough). And small businesses -- the presumed economic backbone of a troubled economy -- are getting hit the hardest. For example:
• Apple's new "Lion" operating system reportedly won't work with QuickBooks 2010, a mainstay of many small business operations.
• And then there's Adobe's brutal restyling of FinalCutPro, which has left the majority of small business video and independent film makers in the lurch.
• I also hear that some apps for the iPad are going out of operation almost as fast as iPad OS upgrades are released.
• And then there is the sky-rocketing cost of hi-speed Internet. Our failing Congress may not recognize it as such, but to a small business, Internet is akin to electricity and water.
I wish it were possible to predict how this will affect the direct marketing industry. Up to now, technology has actually enabled many small business enterprises to compete in an increasingly fused economy. As the fusion is strained by technology evolution, how will small print shops, list brokers, design companies, copywriters, website developers, and all the small business support systems for direct marketing cope? Who will care?
One Verizon customer who found a $4.19 charge on her bill and asked Verizon for an itemization of the charges. They said they wouldn't do that and told her, essentially, to shut up and go away. She took them to court, where the judge agreed the Verizon practice of billing without explanation was outrageous. Either give the customer her itemization of charges or face a $1,000 fine, the judge said.
Sadly, as satisfying as that example of Customer v. Big Technology is, those stories are a drop in the bucket. In the meantime, we keep up as best we can, understanding that -- for the most part -- small businesses are all in this mess together. Maybe there's some way we can help one another. Thoughts?
-- scrubbed by Marketing Brillo
Monday, May 9, 2011
Mildred Pierce Pays Tribute to Direct Mail
Tense moments pass before the tables begin filling up. And then the flood of hungry diners almost overtakes Mildred. Where did all these people come from, she asks her friend and business partner, Wally Burgan. “It’s direct mail, baby. It works because you only mail to people you want!”
Wow. That got my attention.
When Mildred’s restaurant opened in the depression era (1932), “direct mail” couldn’t have been a term bandied about by the uninitiated. But the business-savvy Wally definitely knew his marketing. In the “History of Direct Mail,” one expert estimated that, in 1920, 45 percent of total American commerce was done through the mails.
At first glance, Wally's appeared to be an anachronistic reference to direct mail, but Mildred Pierce historians were dead on. And they were prescient, too.
Direct mail worked then and it still works. Now, more than ever, you can mail only to people you want -- which in 2011, are likely the very same people who want you.
Thanks, Wally.
-- scrubbed by Marketing Brillo
Monday, March 7, 2011
This Micro Study of One Direct Mail Piece Raises Macro Questions
Production Solutions in Vienna, VA, did something interesting. They took a current mail piece and calculated how much it would have cost to produce the same piece a decade ago (in 2001).
Guess what?
The cost to mail a test package today appears to have fallen 17% below the cost to mail the same package ten years ago. Why? Because savings inherent in data processing, personalization, and mailshop fees offset rising costs in every other area of operations.
Observations:
• Technology has saved us some dollars and definitely enabled more personal, targeted, effective marketing.
• In the days ahead, ratios will shift adversely if the cost of manufactured materials goes up (paper, ink, window patch material, labels).
• Rising postage costs would squeeze margins, possibly out of existence. What will mitigate that? Can technology improvements and controlled labor costs offset the trend? So far, no … but technology delivers exponential surprises every day, so let’s not give up.
• For now, the real budget killer appears to be energy, gasoline in particular. Business owners also must deal with the rising and fixed energy costs inherent in plant operations. Again, innovations in technology may help us deal with super-charged gasoline and electricity prices. On the other hand, water could prove to be a problem most haven’t thought about.
• And then there’s the cost of labor. As states across the country try to regulate and repress wages and benefits for millions of American workers, the cost (and availability) of labor becomes vastly uncertain. Enter the influence of trends in the world economy, import/export practices, and even climate change (think paper production, for example): more uncertainty.
Whether or not one or more of these particular expenses skyrockets or plummets depends on a range of macro influences. Unforeseen technology advances and innovations in the areas of manufacturing, printing, lettershop, and even marketing itself could make us all rich (well, okay.. prosperous). In 2001, none of us really understood how huge email marketing and online shopping would be ten years later. We didn’t even know about QR codes or smart phones back then. So what will the world look like in 2021?
Perplexing, yes? ….. Perhaps direct mail production and marketing operations would benefit from a “Crazy Day brainstorming session” to encourage employees to “imagine the future” … leading maybe to some long-range thinking and planning, focused "out-of-the-box" on staying nimble, quick, responsive, and open to the coming deluge of change. I’d love to hear from readers!
In the meantime, thanks to Production Solutions for its thought-provoking article.
--scrubbed by Marketing Brillo
Thursday, February 17, 2011
What Technology Beams You Up, Scotty? QR Codes!
Friday, January 7, 2011
Direct Mail Copywriting 101. A Dozen Tips from Top Experts
Some would argue that significantly successful copywriters are born not made. I suppose you could say the same thing for long-distance runners or sculptors. The talent is there, but the perfecting is in the practice.
Still, the rest of us can learn from these classic tactics employed by some of direct mail’s best, which have stood the test of time:
1. Know your audience. How To Write A More Effective Technical Brochure. Bob Bly
2. When writing headlines, go straight to the heart of the matter, without any attempt at cleverness. How To Write Headlines That Work. Brian Clark, Copyblogger.
3. Never “create” – know the product to the core and combine the details in new ways. Eugene Schwartz’s 8 Rules of Great Copywriting. Eugene Schwartz
4. Your reader matters most. 100 Great Copywriting Ideas from Leading Companies Around the World. Andy Maslen.
5. Tell A story. Great copywriters are great storytellers. Miguel Alvarez y Mena Brito
6. The consumer isn’t a moron; she is your wife. Wiki Quote. David Ogilvy
7. Make it simple. Make it memorable. Make it inviting to look at. Make it fun to read. WikiQuotes. Leo Burnett
8. Think strategically and objectively. Experiment. Meet the Masters. Martin Baier
9. People buy benefits, not features. Bob Stone’s 30 timeless Direct Marketing Principles. Bob Stone.
10. Intelligent redundancy has selling power. ProCopyTips. Dean Rieck
11. “Copywriter, you are Peter Pan, and what you’re selling is Tinker Bell. And unless that reader believes… Tinker Bell will drop dead." Copywriter magazine. Herschell Gordon Lewis.
12. “Now I spend hours on headlines—days if necessary.” Target Marketing. John Caples
-- scrubbed by Marketing Brillo
Monday, November 29, 2010
Should Print Media’s Loss Be Direct Mail’s Gain? Ya Tink?
The November/December issue of What Advertisers Think confirms that print-media buys are down. Why? It's not about the money.
The article reports that print media decision makers are, indeed, super focused on price. But wait… there’s more ...
“It’s all about the audience, both the who (composition) and the how many (reach). The pricing discussions only happen after it is determined that the magazine or national newspaper is delivering enough of the right target.”
The report goes on to note affirm that print buyers have always struggled with the best way to measure the effectiveness of print campaigns. “The lack of accurate measurement has certainly not helped print increase its allocation of advertising dollars in comparison to more measurable media.”
The right target? More measurable media? Hmmm… Might we suggest… ahem .. digital direct mail? Thank you for your support.
-- scrubbed by Marketing Brillo
Tuesday, October 26, 2010
Direct Mail Works for This Recruiter When…
Chris Taylor is vice president at Davis Advertising in Philadelphia. Awhile back, Chris posted on LinkedIn’s Direct Mail Group, commenting that "From the perspective of recruitment (help wanted) advertising, direct mail has significant advantages over other advertising media."
Chris acknowledges that direct mail has an image problem among some employers. "Our clients -- human resource professionals planning recruitment advertising campaigns -- regard direct mail as old fashioned." But Chris is still a believer. “We just launched www.TalentMap.jobs. This site actively promotes the use of direct mail to health care employers."
Chris’ endorsement intrigued me, so I checked out TalentMaps, which is quite an interesting approach to recruiting (you should take a look). Then I checked in with Chris to find out more about how his company uses direct mail to recruit.
“Our clients are primarily human resource professionals who are looking to recruit prospective employees who live within a reasonable commuting distance of their facility. We use mailing lists because no other medium reaches a higher concentration of our geo-targeted audience than direct mail. Typically, the number of recipients to a direct mail campaign is small, often less than 3,000 to 5,000."
Imagine that! “No other medium reaches a higher concentration of our geo-targeted audience than direct mail.” Who knew? (Well, okay, you knew, and you, and you, and you…)
Chris says the degree of personalization that Davis employs in the direct mail depends upon the client, budget, and recruiting situation. “In my experience direct mail is the best resource for recruiting passive prospects. Generally, an employer's first attempt at recruiting/sourcing candidates is done via job boards. But job boards only reach a small percent of the overall workforce. Typically, people who are not actively looking for jobs are not visiting job boards. When job boards fail, employers look for other ways to recruit (including staffing firms).”
Chris acknowledges that successfully marketing to passive prospects is much more difficult than marketing to active job seekers. No surprise there. But the reason isn’t that direct mail doesn’t produce.
“From our perspective, the problem is that employers use the same process to capture response from ‘passive job seekers’ that they do with ‘active job seekers.' Passive prospects are not ready to be ‘candidates’ or ‘applicants'… they need a bit more persuading …. Moreover, most large employers funnel all applicants through their Web-based applicant tracking system. The process is (1) very cumbersome and (2) doesn’t have a process to handle individuals who would like to have a few questions answered before they apply.
Would an automated/trigger response system help HR departments manage incoming direct mail inquiries? I bet it would. And, yes, direct marketers can do that, too.-- scrubbed by Marketing Brillo
Friday, October 15, 2010
Six Direct Marketing Trends Likely To Go Mainstream in 2011
For the past few weeks, I’ve been working on the “Year Ahead” issue of Marketing AdVents published by DMAW, so I'm focused on industry trends. Six developments seem to be top of mind these days, but before I get to that, here’s a general observation based on nothing but chatter and intuition:
Things are moving out there in Direct Marketing Land. Over the past year, we’ve seen a lot of company mergers and “affiliations,” especially on the production side of things. Along with that movement, there’s been a whole lotta job switching. For awhile, it was mostly people looking; lately it seems to be people finding. That’s good news. Motion is picking up, so let’s hope it’s not just a random windstorm, shakey, shakey,* Now, to the prognostications:
1. QR Code Explosion. These little roadmaps to wherever are going to dot.dot the landscape next year, as marketers find ever more clever ways to use them. Put them on event promotions, business cards, marketing collateral, even p-URLs. About a year ago, Dana Oshiro suggested applying these to SWAG and self-branding, geo-based reviews and tours, ticketing and registration, and private “acts of defiance.” The construction industry has more applications, here. From the marketer’s perspective, check-out Joey Tanny’s post on Sparksheet (and don’t miss the comments). BOOM!
2. Icky Picky Mail. As postal rates go north, direct mail gets costlier, which means marketers will get more careful, targeted, relevant, creative, tested, and measured. Dave Lewis, DM guru and VP at ProList, came up with this terrific idea: Send a marketing email before you do your direct mail if you have email addresses. If a prospect clicks through to your landing page off of the email, delete them from the direct mailing. You already got their response. It’s that brand of icky picky that will make direct mail keep on keeping on. Thanks, Dave.
3. Direct Marketing and Social Media Integration. Cross media is all over the marketing Net, but strategic integration of social media into direct mail, email, pURLs, and telemarketing is less common. In fact, this study reports that 88% of social media spend is to solidify customer loyalty. But that is now and this is when. Jeffrey Stewart talked about social integration at the 2009 PODi AppForum, so the concept by no means new. However, social media nailed its place in marketing budgets this year, so integration is sure to follow in 2011 (as will positive results).
4. Email Is NOT for Everyone. I’m not saying email marketing is “dead” (though I hear there are obituaries on ice), but I am saying people really are buried in the email avalanche. Fellow blogger Leo Babauta, Zen Habits, sent a “Dear friends,” email that simply said, “I’m giving up on email. It’s just been too much, and I’ve decided I need to focus my life on creating rather than constantly answering emails.” Bottom line, three words: Opt-in only.
5. IMB Innovations. I already blogged at Digital Nirvana about my annoying and super-hyper personalized email marketing experience with Harry and David. But there’s one thing I loved. H&D sent my email the day after their catalog dropped. How did they know? Intelligent Mail barcode, of course. I’ve no doubt smart marketers will find even more intelligent ways to make this barcode shimmy.
6. Ever More Personal p-URLS. Currently, most personalized landing pages (p-URLs) feature a person’s name and maybe some stuff related to the offer that drove them to the page. What if we got really personal -- as personal as we are able to get in our digital direct mail – and then added hyper targeted links, images, and cross-sells to our customized landing page visitors? Too expensive? Hmmm… now that depends, doesn’t it. Shall we test?
p.s. *Thank you, Allstate, for GREAT copywriting and a tip of the windblown hat to Dean Winters.
-- scrubbed by Marketing Brillo
Wednesday, September 29, 2010
If You Haven’t Tested Personalization, Why Not?
Of significant interest to direct marketers is Bobnak’s finding that -- in the first six months of 2010 -- personalization of direct mail increased 19 percent over all of 2009. “Used in 35 percent of direct mail, it's more important than ever to help make mail relevant for the prospect,” Target noted.
I knew that. And you knew that. And my guess is that in the second half of 2010 even more direct marketers will confirm that. So what’s the hold up?
The first of Bobnak’s findings about direct mail trends in the first half of 2010 explains why personalization percentages aren’t even more dramatic: to wit, the finding that “Repeat mail, or controls, are up 12 percent in 2010 and now represent a full quarter of all direct mail. Reasons stretch from mailers being budget-conscious to staying with efforts that are clearly working.”
In other words, nervous mailers are entrenched in “what works” to the point they’re afraid to even test personalization. They’ve heard it works – they even believe it works – but, in this milieu of overworked staff and financially freaked CFO’s, personalized direct mail is an easy “test” to avoid.
Among the figures Bobnak uncovered, though, I'd wager that, among the 35% of “personalized” proponents you’ll find the direct marketers with the most successful results.
-- scrubbed by Marketing Brillo
Tuesday, September 21, 2010
Advice for Cross Media: Just Because We Can, Doesn’t Mean We Should.
The HarryandDavid Harvest 2010 catalog showed up in my mailbox yesterday, complete with Intelligent Mail Barcode and a note to the Postmaster to deliver in the proscribed two-day window.
When the IMB data alerted the mailer that the catalog had been delivered, the email dropped. This morning’s email, clearly, was a “follow-up” to the catalog mailing. Cross-media at it’s best.
So what’s the problem? No problem at all with the system. In fact, it’s brilliant and a good reason for direct marketers to adopt the IMB now, even though its use isn’t required until May 2011.
The problem was with the creative in the email. H&D has information about me and they just couldn’t wait to let me – or anybody strolling by my computer -- see it.
The subject line was good. A message about your Harry and David account … Show me somebody who doesn’t at least look at email about their “account,” and I’ll show you a person who doesn’t have email. So, yes, I took a look.
The message told me that my “Personal Giftlist is now online” and offered me two quick links so I could “review and update” the list. The email explained that the links would lead to my “private, secure listing.” I had no intention of doing H&D’s record keeping for them, so I ignored the invite and was about to close out. But then, a bit further down, I saw my son’s name in big capital letters, along with a short description of a gift I sent him and his family four years ago.
If this was a private, secure listing, how come the meat of the data showed up in the body of the email! H&D explained they were listing names of “up to five people” to whom I had previously gifted H&D products. They were doing this for me, you see, because they didn’t want me to ever again forget to send a gift. Excuse me!?
That’s too much information. Imagine where this little email might take somebody who happened to see it, by accident or otherwise.
So, yes, direct marketing technology – especially cross media – totally rocks. But, as always, just because we can, doesn’t mean we should. Emails are no place for a recitation of your customer’s relationships. Before we flex our digital muscles, let’s consider “how much information is too much information” and leave the online personal stuff to Facebook.
-- scrubbed by Marketing Brillo
Saturday, September 18, 2010
Don’t Ask A p-URL How Much She Costs. Just Buy Dinner and See What Happens.
Despite some feisty back and forth, the group generally agreed that -- like the envelope, the digital printing, the mailing and postage, and the response vehicle – p-URLS are most appropriately costed as part of an entire direct marketing campaign, rather than expensed “per p-URL.” That makes a lot of sense. Exotic as they still seem to many direct marketers, p-URLS really are “just another response vehicle” to be considered.
It's no more important to know the “cost per p-URL” than it is to know the cost per email response, or the cost per incoming phone order, or even the cost per business reply card?
This number won’t inform your campaign planning or give you any particular insight. If you want to find out whether p-URLs can boost results, do a test! That way you’ll have some real information for your next campaign.
-- scrubbed by Marketing Brillo
Wednesday, September 15, 2010
The “Old [Direct] Way” Retains Its Appeal for Everybody
Translation: People trust direct mail more than other marketing channels.
The survey was conducted by ICOM, a division of Epsilon Targeting. Research focused on attitudes of 18 to 34 year-olds in the U.S. and Canada. Results indicated that even this digital, Facebook-addicted demographic prefers to receive marketing messages by mail and newspapers.
What’s the appeal of direct mail?
• Direct mail is perceived to be more private than either email or online sources.
• Direct mail is more trusted than online information.
More significantly, trust is growing, with 20 percent of U.S. respondents in 2010 saying saying they trust information by mail, compared to only 12 percent who loved mail in 2008. Canadians had similar attitudes.
ICOM Vice President Warren Storey said, “A key takeaway from this research is that marketers targeting coveted 18-34 year olds who are tempted to invest solely in social media could be missing a significant portion of their audience.”
Actually, the message is bigger than that. In this era of eJunk, a letter or postcard to home – especially one that nails the recipient’s interest through the use of research and targeted lists – gets noticed.
--scrubbed by Marketing Brillo




